Ordering
Once your order is
shipped, we will send you your tracking number in the email. We will include a
link and a map in your email, so you can track your order at any time.
Alternatively, you can click on TRACK YOUR ORDER link on our website home page
to track your order at any time. Please note, during holiday, tracking numbers
may not be updated by carrier as often.
Simply create an account
on our website and add your desired items to your cart. Once finalized, click
on checkout and follow the wizard. Your order will be placed once your payment
is cleared. If you need additional help please talk to us.
At this time, you cannot
cancel your order on our website, however you can call our customer service
desk and request your order to be cancelled. If your order has not been sent to
Processing facility yet, we can cancel your order. Once the order is processed
or sent to our fulfilment center, we are unable to cancel your order. But don’t
worry, SHANY offers 30 days’ money back guaranteed. So simply ship the order
back to us and we will refund you as soon as we receive your order.
Please check with your neighbors and other households and
ensure nobody else has received the package. In most cases, someone else has
signed for the package or package was left at the office. If this is not the
case for you, please talk to us. We make sure carrier reimburse you for the
package.
If your order is sent to a wrong address, we will make
sure to send another order to you immediately. These cases are rare but you
need to know SHANY will cover any issue related to your order.
